Name:
Name of property occupied:
Dates you occupied the property:
City / Town:
How long before departure did you book your holiday: 1-2 weeks 2-3 weeks 3-4 weeks 4-5 weeks 5-6 weeks 6-7 weeks 7-8 weeks more than 8 weeks more than 6 months
Service received from our reservation team: Excellent: Good: Fair: Poor:
Service received from our agency at destination: Excellent: Good: Fair: Poor:
Check in services: Excellent: Good: Fair: Poor:
Helpfulness: Excellent: Good: Fair: Poor:
Local knowledge: Excellent: Good: Fair: Poor:
Availability/Response time: Excellent: Good: Fair: Poor:
Opinion of location: Excellent: Good: Fair: Poor:
Cleanliness: Excellent: Good: Fair: Poor:
Quality of food served (where applicable): Excellent: Good: Fair: Poor:
Overall satisfaction with your holiday: Excellent: Good: Fair: Poor:
Satisfaction with us: Excellent: Good: Fair: Poor:
Satisfaction with our website: Excellent: Good: Fair: Poor:
Overall value for money: Excellent: Good: Fair: Poor:
Guestbook entry:
How did you hear about us: Internet family/friends travel agent other
Have you booked with us before: Yes: No:
Would you recommend us: Yes: No:
Please tick if we can use your comments on our website:
